Organizational BehaviorPearson South Africa, 2009 - 716 páginas Robbins/Judge provide the research you want in the language your students understand; accompanied with the best selling self-assessment software, SAL. Some topics include management functions; the social sciences; helping employees balance work and other responsibilities; improving people skills; improving customer service; motivational concepts; communication; power and politics; conflict and negotiation; culture; and stress management. Globally accepted and written by one of the most foremost authors in the field, this is a necessary read for all managers, human resource workers, and anyone needing to understand and improve their people skills. |
Contenido
Contents in Brief | 1 |
managers | 3 |
A review of the managers | 7 |
Improving quality and productivity | 14 |
xvi | 23 |
Regional and subregional trade agreements | 34 |
The Individual | 45 |
stockbroker at 31 Social learning taken | 90 |
12 | 267 |
Global vs S A Trends | 268 |
Global vs S A Trends | 289 |
14 | 321 |
Coping with temporariness | 349 |
Creating a positive work environment | 374 |
The independent variables | 380 |
Summary and implications for managers | 389 |
communication | 117 |
Questions for review | 135 |
Making judgements about | 143 |
Reinforcement theory | 152 |
Summary and implications for managers | 184 |
Learning about yourself exercise What | 192 |
Experiential exercise Who can catch | 209 |
The Group | 215 |
10 | 217 |
Cohesiveness | 228 |
11 | 242 |
The Organisation System | 397 |
Questions for review | 416 |
Myth or Science? Preconceived notions | 418 |
negotiating style? | 422 |
Organisational Dynamics | 477 |
Management | 479 |
Appendices Glossary and Index | 519 |
519 | 535 |
| 543 | |
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Términos y frases comunes
ability Academy of Management achieve AngloGold Ashanti Applied Psychology assessment attitudes characteristics charismatic commitment communication conflict create creative decision diversity effective Emotional Intelligence emotions employee's employees environment Eskom ethical evaluation example Exhibit factors feedback gender global goals groupthink Human Resource identify important increase individual influence instance International job characteristics model job satisfaction Journal of Applied leaders leadership learning Management Journal ment moods motivation Nedbank negative negotiation Objective organisation's ORGANISATIONAL BEHAVIOUR organisational culture outcomes participation perception performance person Personnel Psychology political positive problems productivity programmes relationship response result Review rewards role score Self-Assessment Library self-efficacy sexual harassment situations skills social loafing Social Psychology South Africa strategy stress structure task team members telecommuting tend theory tion tive Toyota SA traits transformational leadership trust turnover values virtual teams workers workforce workplace